Service Desk 24/7 tipped the scale

"At Aarstiderne, we are reliant on IT. We deliver fresh organic fruit and vegetables directly to the door  – and it requires a lot of logistics and a well-oiled organisation. So when we were facing a major investment in IT, we initiated a large round of tendering through which we ended up choosing IT Relation."

The Service Desk 24/7 tipped the scale and this was the reason why we started working with IT Relation, says Thomas Slott, Head of Department and in charge of IT at Aarstiderne.

If questions arise or the IT system is tricky, our 85 users (Administration, Sales, Logistics and others) can just call, email or text the Service Desk.

— Thomas Slott, Head of Department at Aarstiderne

Outsourcing of IT operations

At Aarstiderne, they initially decided to outsource the server management, the user support and other on-site work at their various locations in Denmark. But they were so pleased with the result that Aarstiderne has also chosen to outsource the remainder of their IT – including the IT Manager – to IT Relation.

IT challenges are solved immediately

"If questions arise or the IT system is tricky, our 85 users (Administration, Sales, Logistics and others) can just call, email or text the Service Desk. Service Desk 24/7 is open all around the clock. It's incredibly pleasant to talk to the same person throughout. And it is a great relief for our IT people that IT Relation handles our queries and problems immediately," says Thomas Slott.

Aarstiderne also use IT Relation for purchasing equipment, licenses and coordination with third-party suppliers, etc. In addition, there is a weekly "trainers day", where our consultants and Aarstiderne’s own IT people take care of anything and everything to ensure that everything continues to function.

Aarstiderne grows and sells organic vegetables and fruit online, where customers typically subscribe to boxes which contain various types of foods. The company was established in 1999 by the farmer Thomas Harttung and the chef Søren Ejlersen. Aarstiderne has an annual turnover of 236 million DKK.

Besides Denmark, Aarstiderne also sells its organic products in Sweden, and has recently opened a branch in Hamburg. The company also established Aarstiderne Wholesale, which sells its products to canteens and restaurants.

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Thomas Møller Jensen

Team Manager, Sales

+45 3037 5580

E-mail

Thomas Møller Jensen

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