Value-added IT outsourcing
J. Lauritzen operates a contemporary fleet of bulk carriers and gas carriers. The shipping company employs a staff of around 1,300 employees at sea and on land, and in addition to the head office in Copenhagen, the company has overseas offices in China, the Philippines, Singapore, Spain, Switzerland and the United States. In the industry, speed is crucial and therefore it is important with an agile IT system supporting competitiveness.
One year ago, J. Lauritzen A/S chose to outsource most of their IT department to IT Relation. "We chose IT Relation because they provide more involvement than their competitors. They have full focus on our specific challenges and opportunities, and they regularly make a determined effort to getting themselves acquainted with our system and situation" explains IT Manager Martin Hvass Mørup from J. Lauritzen A/S.
Better and cheaper outsourcing
J. Lauritzen A/S has obtained a large number of advantages from outsourcing their IT system. Generally seen, the company saves a considerable amount, and achieves at the same time a higher quality. "The employees from IT Relation who now operate our IT, are so skilled and competent that we simply would not be able to attract and retain staff of that calibre. This means that our systems are more reliable than before we outsourced - and also more stable than with our previous hosting partner." The IT manager stresses that fewer blackouts and greater reliability provide less worry and set our minds at rest, "When we no longer have to carry out as many quick fixes as we were forced to with our previous hosts, it releases resources that enable us to carry out tasks to which we were unequal earlier."
They are really professional people who deliver the goods. There is a healthy culture in their organisation that enables them to make sensible and pragmatic decisions - both commercially and professionally.
— Martin Hvass Mørup, IT Manager at J. Lauritzen
The IT updates at J. Lauritzen have got a huge quality boost after the company outsourced its IT system. "Our updates have simply become well thought out. When you have to formulate the task to an external partner, you have to be sharp, precise and well-considered. At the same time, the boys at IT Relation are really good at giving qualified feedback on the tasks we come up with, and it helps to upgrade the updates further."
This is why we have chosen IT Relation
Martin Hvass Mørup recommends IT Relation to other heads of IT. And he has several arguments for doing so. "They are really professional people who deliver the goods. There is a healthy culture in their organisation that enables them to make sensible and pragmatic decisions - both commercially and professionally. In short, IT Relation is a reliable partner – especially because of their involvement. They really made a determined effort to make themselves acquainted with our system and situation. IT Relation gives us solutions that are customised to our needs, and they do it on the basis of valuable experience from lots of customers."
A good appreciation of the business makes room
IT Relation’s daily approach to IT outsourcing helps to increase the efficiency of the daily workload at J. Lauritzen. "We are able to act quickly and efficiently because IT Relation always contribute appropriate resources when we need them. Simultaneously, we have also become more capable of implementing larger projects that require many resources to a larger degree than in former times because IT Relation provides us with the required manpower – and they do it in a short space of time. It makes us very agile - an extremely important quality for us."
Have a look at some of the other tasks we have accomplished for J. Lauritzen
We have also developed the shipping company J. Lauritzen's central nervous system further, and are responsible for the operation of their service bus.