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Service Desk Special Unit

Get IT support for defined units such as online shops, point of sale terminals or applications. Here and now.

Spend your time in the most valuable way

Some areas, departments or applications require more IT support and more specialised knowledge than others. With our so-called Service Desk "Special Unit" , you have the opportunity to outsource a limited IT support area to us.

Examples of defined areas in which we offer IT support:

  • check Point of sale terminals
  • check Hand-held terminals
  • check Packaging terminals
  • check Slot machines
  • check Nets, credit card payments
  • check Managing online customer support problems
  • check Webshops
  • check In-store TV
  • check Own applications
  • check Departments in another country

Lightning-fast response times and here-and-now IT solutions

At IT Relation, you and your employees are guaranteed an average response time of below 30 seconds. And for 80% of all queries, your challenges are solved promptly by the employee who answers the call or email. Here and now.

How support works in practice

5 advantages of choosing Special Unit Service Desk 24/7

Phone support

If you have an IT problem, you can always call the same dedicated phone number 24 hours a day  – regardless of job size. We will then solve the problem from there.

E-mail support

Get IT support at your convenience, 24/7. Send an e-mail with your IT problem to a dedicated support function, and receive the answer in your inbox.

Overview and management reporting

All enquiries are recorded so that we can provide continuous management reporting. Together we can use the reporting to develop the rest of the IT infrastructure.

Customised customer portal

You will get access to a customised portal where you can see ongoing issues, summaries, reportings, etc. It provides a survey of your enquiries as well as transparency.

Customers’ own solutions

You will get an IT support solution that is customised to handle your company's systems. Flexible and individually.

Let us have an informal chat

Find out exactly how many resources you can save with the Service Desk Special Unit

Contact us

Thomas Møller Jensen

Market Director

thjen@itrelation.dk mailE-mail

Thomas Møller Jensen

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