Get our (effective) formula for how to create value with CRM
Business strategy before the system
Would you like to win the battle for customers? Then our answer is a clear CRM strategy supported by a good CRM system. But it is always strategy before system. You have to know how to work with customer care in your business - and what processes your system must support. That is why we happily take part in an analytical process to help you map out business processes before we create a CRM solution.
Get the right CRM solution
Are you worried about ending up with a complex CRM solution that does not create value for your employees and your business? We are always ambitious on your behalf. But we start rather slowly and carefully, rather than getting lost in an all-singing-all-dancing CRM solution. We can always let the experiences and successes control the future development of the solution.
Get more out of your customer data
Do you know enough about your customers? Who buys what? Who are you in contact with and when? Who is dissatisfied and why? With a CRM solution, you can collect and organise all your company's customer information from sales, marketing and customer service in one system. We can help you integrate the right data and use it strategically to target each customer. That is the key to having loyal customers who buy more.
Here are two more ingredients that are essential for valuable CRM
Make better decisions faster
Is it often a cumbersome process to access the data required to make informed business decisions? If you chose us to do the job, we will help you develop a CRM solution that always gives you access to updated reports where you can gain insight into the sales pipeline and customer history. It makes it easier to make optimal decisions.
Overview of all customer data
Do you and your employees lack an overview of customers and familiar topics? With a CRM solution, we help your business get one system that makes it easy to quickly access all customer information - from e-mail correspondence and phone calls to purchase history and complaints. So that everyone can get an insight into the history of each customer contact or sales opportunity at any time.
Benefits for everyone - including your customers
We create business with CRM
When you talk CRM with us, it is not just a question of systems. It is also a question of how we can turn data into knowledge that creates value for your business.
YEARS OF EXPERIENCE
Part of the good company
You do not get certifications automatically. You have to qualify for them. Year after year. This is why we work hard every day. So that you are guaranteed solutions that always meet strict quality and safety requirements. More about our certifications
Which CRM system should you choose?
The Microsoft Dynamics CRM is the most widely-used system in Denmark. The advantage is that it is valuable for both small and large businesses. The system can be adapted so that you only purchase the functionality that makes sense for your business.
We're not set on the choice of technology, and we continually cover new CRM systems. In most cases, Microsoft Dynamics CRM is shown to be the best choice. Therefore, we have become self-made experts in both the development and implementation of Microsoft Dynamics CRM. More about Microsoft Dynamics CRM
Skilled in everything to do with CRM
Some questions we have heard before
What does a CRM solution cost - is it expensive?
It depends on what requirements you have for the CRM solution. But typically it is not a major investment to get started with CRM - particularly when you consider the value it gives back to your business. Our recommendation is to start small, and with good experiences, you can always build more functionality on top.
Can the CRM solution be integrated with our mail and financial system?
Yes, we recommend you always have a CRM solution where you can import data from your other systems such as ERP and mail system. The point is that you do not need to create and maintain customer data manually in several places.
I am concerned that the CRM solution cannot do everything that was requested by the employees?
Your concern is understandable. But remember to stay focused on what the purpose of your CRM solution was for your business. So that you do not end up with an expensive and complex solution that is not worth the money. That said, anchoring your CRM solution is essential for success. Therefore, you should involve key people early on in the process and compare their wishes to the value can be added.
Can we access the CRM solution from a mobile?
When you cooperate with us, you and your employees can access your CRM solution from your phone. Your solution will build on Microsoft CRM, which has developed a free app that gives constant access to the solution from the phone.