Service Desk Premium
Leave the IT support to us and find a solution to all your IT challenges. Quickly and cost effectively.
Get more resources to your business
IT user support is a time waster. It costs many hours. Precious hours that you can often spend on other business purposes. With Service Desk Premium we help you to release some IT resources. We solve all your IT support tasks in your company. Here and now.
A thorough process pays off
Service Desk Premium is about taking over the full IT support – without straining the internal IT staff in your company. This is why we always make some thorough preliminary work in the initial phase. We define procedures, document and analyse all the areas to be covered by the IT support. Thoroughly - but at great value.
Single Point of Contact (SPOC) - one dedicated IT contact
With Service Desk Premium, you and your employees will always have just one contact. Then we will solve the task from there. This means that whatever IT problem you are facing you call or e-mail the same number or mail-address. Simple and easy to remember.
Lightning-fast response times and here-and-now IT solutions
You and your employees are guaranteed an average response time of below 30 seconds. And for 80% of all queries, your challenges are solved promptly by the employee who answers the call or email.
How support works in practice
5 advantages of choosing Service Desk Premium
If you have an IT problem, you can always call the same dedicated phone number 24 hours a day – regardless of job size. We will then solve the problem from there.
Get IT support at your convenience, 24/7. Send an e-mail with your IT problem to a dedicated support function, and receive the answer in your inbox.
Overview and management reporting
All enquiries are recorded so that we can provide continuous management reporting. Together we can use the reporting to develop the rest of the IT infrastructure.
Customised customer portal
You will get access to a customised portal where you can see ongoing issues, summaries, reportings, etc. It provides a survey of your enquiries as well as transparency.
Customers’ own solutions
You will get an IT support solution that is customised to handle your company's systems. Flexible and individually.