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Service Desk Premium

Leave the IT support to us and find a solution to all your IT challenges. Quickly and cost effectively.

Get more resources to your business

IT user support is a time waster. It costs many hours. Precious hours that you can often spend on other business purposes. With Service Desk Premium we help you to release some IT resources. We solve all your IT support tasks in your company. Here and now.

A thorough process pays off

Service Desk Premium is about taking over the full IT support  – without straining the internal IT staff in your company. This is why we always make some thorough preliminary work in the initial phase. We define procedures, document and analyse all the areas to be covered by the IT support. Thoroughly - but at great value.

Single Point of Contact (SPOC) - one dedicated IT contact

With Service Desk Premium, you and your employees will always have just one contact. Then we will solve the task from there. This means that whatever IT problem you are facing you call or e-mail the same number or mail-address. Simple and easy to remember.

Lightning-fast response times and here-and-now IT solutions

You and your employees are guaranteed an average response time of below 30 seconds. And for 80% of all queries, your challenges are solved promptly by the employee who answers the call or email.

How support works in practice

5 advantages of choosing Service Desk Premium

Phone support

If you have an IT problem, you can always call the same dedicated phone number 24 hours a day  – regardless of job size. We will then solve the problem from there.

E-mail support

Get IT support at your convenience, 24/7. Send an e-mail with your IT problem to a dedicated support function, and receive the answer in your inbox.

Overview and management reporting

All enquiries are recorded so that we can provide continuous management reporting. Together we can use the reporting to develop the rest of the IT infrastructure.

Customised customer portal

You will get access to a customised portal where you can see ongoing issues, summaries, reportings, etc. It provides a survey of your enquiries as well as transparency.

Customers’ own solutions

You will get an IT support solution that is customised to handle your company's systems. Flexible and individually.

Goodbye IT concerns; hello core competencies

It became a bigger and bigger challenge for the company's relatively small IT department to support all employees 24/7, seven days a week. Moreover, BPI had an old server system that no longer met the standards of the present.

This is how we help BPI

Let us have an informal chat

Find out exactly how many resources you can save with Service Desk Premium

Contact us

Thomas Møller Jensen

Market Director

thjen@itrelation.dk mailE-mail

Thomas Møller Jensen

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