Service Desk Special Unit
Get IT support for defined units such as online shops, point of sale terminals or applications. Here and now.
Spend your time in the most valuable way
Some areas, departments or applications require more IT support and more specialised knowledge than others. With our so-called Service Desk "Special Unit", you have the opportunity to outsource a limited IT support area to us.
Examples of defined areas in which we offer IT support:
- Point of sale terminals
- Hand-held terminals
- Packaging terminals
- Slot machines
- Nets, credit card payments
- Managing online customer support problems
- In-store TV
- Own applications
- Departments in another country
Lightning-fast response times and here-and-now IT solutions
At IT Relation, you and your employees are guaranteed an average response time of below 30 seconds. And for 80% of all queries, your challenges are solved promptly by the employee who answers the call or email. Here and now.
How support works in practice
5 advantages of choosing Special Unit Service Desk 24/7
If you have an IT problem, you can always call the same dedicated phone number 24 hours a day – regardless of job size. We will then solve the problem from there.
Get IT support at your convenience, 24/7. Send an e-mail with your IT problem to a dedicated support function, and receive the answer in your inbox.
Overview and management reporting
All enquiries are recorded so that we can provide continuous management reporting. Together we can use the reporting to develop the rest of the IT infrastructure.
Customised customer portal
You will get access to a customised portal where you can see ongoing issues, summaries, reportings, etc. It provides a survey of your enquiries as well as transparency.
Customers’ own solutions
You will get an IT support solution that is customised to handle your company's systems. Flexible and individually.