Clients

Are you a smiling and positive IT supporter? Or maybe an IT apprentice looking for a great community? In Clients, we want to be the superheroes of our customer and colleagues, solving IT problems with a smile.

Clients comprises more than 110 employees dedicated to helping our customers with their everyday IT challenges. They provide high-level customer service by being technically proficient, speaking a language that the customer understands and being available 365/24/7.

Below, you can learn more about their tasks, competencies, culture, and development opportunities in the department.

You can read about the other business areas at IT Relation here: Market Delivery - Global Production - Service Management

 

Proactive with No Problem culture

Our main job is to help our customers with their day-to-day IT challenges. Our customers come in all shapes and sizes and from all conceivable industries, and you have probably heard about most of them without knowing that IT Relation is behind the scenes, making their daily IT operations run smoothly.

We help the customer – even before the problem occurs

We always need to be service-minded, technically skilled, and take ownership. We focus on providing a high level of customer service by speaking the customer’s language. Through ongoing dialogue, we support the customer in their IT challenges and are only satisfied once we have helped the customer meet their goal. And we are constantly thinking ahead and beyond the current issue. We take pride in being proactive and helping the customer before problems arise!

'No Problem' approach in everything we do

We are at the heart of IT Relation and the focal point for our customers’ enquiries. We take pride in being an accommodating and supporting department, interfacing extensively with the entire business. With us, you will experience a wealth of development opportunities and a unique culture. We live our No Problem culture in solving customer challenges across departments. We are currently located in Herning, Aarhus, Copenhagen, and Prague.

In support of IT Relation’s No Problem mindset, we have our own subculture raising the bar for good service. We always focus on being accessible, constantly optimizing and having no bureaucracy.

With that embedded in our DNA, we keep all promises, say yes with a smile, and empower each other. To do this, it is essential that we understand the customer’s business, make IT simple and understandable, and think like a leader in the small and big challenges of everyday life. With combined efforts, we always find a solution for our customers. No one can do everything, but everyone can do something, and together we can do it all.


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